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Frequently Asked Questions
We have compiled a list of common questions to provide you with quick and informative answers about our products and services.
Each collection is designed to highlight the natural beauty of the stones while incorporating unique designs of golden beads, facets, and geometric shapes.
The beads are carefully selected to create pieces you won't see anywhere else, reflecting the brand's exotic chic universe.
The pendants are custom-cut by the skilled craftsmanship of artisans, and the majority of the stones are specifically chosen for their rarity and quality.
The brand was created in Switzerland, but the call of the sun led the designer to expatriate to Costa Rica, from where she designs all the jewelry.
Yes, they are all natural and we make it a point of honor to ensure they have not undergone any heat or dye treatment, in order to preserve and respect the beauty of their authenticity.
Yes, it is entirely possible to contact us if you wish to customize an existing model, for example with specific stones you would like. Write to info@opaze-bijoux, we would be happy to discuss the possibilities for the creation you desire.
To preserve the beauty of your jewelry, we recommend storing it in a jewelry box or pouch to prevent scratches or dust buildup. Also, avoid exposing it to harsh chemicals.
We offer a 30-day return and exchange policy. If you are not completely satisfied with your purchase, please contact our customer service at info@opaze-bijoux.com and we will assist you with the return or exchange process. Return shipping is free.
All chains and findings are made of hypoallergenic nickel- and lead-free brass, then plated with 18-carat gold with a thickness of between 3 and 5 microns. The clasps and rings are made of gold filled, an American plating technique that is very thick for maximum durability over time for the most used parts.
Yes, of course. You have a 2-year warranty for manufacturing defects, and we cover shipping and repair costs. For all other reasons, we also repair it for you. Write to info@opaze-bijoux.com for more details.
Yes, and delivery is free. Paid express delivery is available and free from a minimum purchase, which varies depending on your country.
Our jewelry is always sent in beautiful boxes because you deserve excellence in all circumstances. However, you can leave a comment with your order and you will receive a nice bag in addition.
Yes, once your purchase has shipped, you will receive a tracking number in your order confirmation email.
If you have any other questions or need further assistance, please do not hesitate to contact us or write directly on the online chat, we are here to make your visit to Opaze as pleasant as possible.
