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Frequently Asked Questions
We have compiled a list of common questions to provide you with quick and informative answers about our products and services.
Each collection is designed to highlight the natural beauty of gemstones while incorporating unique designs with gold beads, facets, and geometric shapes. The beads are carefully selected to create pieces you won't find anywhere else, reflecting the brand's exotic chic universe. Pendants are custom cut by skilled artisans, and most stones are specifically chosen for their rarity and quality. The brand was created in Switzerland, but the pull of the sun led its founder to Costa Rica, where she designs all the jewelry.
Yes, they are all natural and we take great pride in ensuring they have received no heat treatment or dyeing, in order to preserve and respect the beauty of their authenticity.
Yes, it is entirely possible to contact us if you wish to customize an existing model, for example with specific stones of your choice. Write to info@opaze-bijoux.com - we will be happy to discuss the possibilities for the creation you desire.
To preserve the beauty of your jewelry, we recommend storing it in a jewelry box or pouch to avoid scratches and dust. Also avoid exposing it to harsh chemicals.
All chains and findings are made from hypoallergenic brass, free of nickel and lead, then gold-plated with a thick 18-carat gold layer. Clasps and rings are gold-filled, an American gold-plating technique known for its exceptional durability, ensuring maximum hold over time for the most-used parts.
Yes, of course. You have a 2-year warranty in case of manufacturing defects. For any other reason, we can also repair it for you. Write to hello@opaze-studio.com for more details.
Yes, absolutely, we ship almost worldwide and use trusted partners for shipping. Express delivery is also available, and becomes free above a minimum purchase amount that varies by country.
Our jewelry is always sent in beautiful boxes, because you deserve excellence in every circumstance. However, you can leave a comment with your order and you will receive a lovely bag as well.
Yes, once your purchase has shipped, you will receive a tracking number in your order confirmation email.
If you have any other questions or need further assistance, don't hesitate to contact us - we're here to make your visit to Opaze as pleasant as possible.





