Terms & Conditions

TERMS & CONDITIONS Last updated: May 11, 2026

SECTION 1 — LEGAL INFORMATION

Company: ARCANE VENTURES (single-member private limited company)
Registered office: 142 rue Lamarck, 75018 Paris, France
Paris Trade Register: 910 177 948
VAT number: FR 69 910 177 948
Share capital: €4,566,380.00
Consumer contact: hello@opaze-studio.com

For any order-related questions, please contact us at the address above. We commit to responding within 5 business days.

SECTION 2 — ACCEPTANCE OF TERMS & USE OF THE SITE

By accessing this site and placing an order, you accept these Terms in their entirety. If you do not agree with any provision, please do not use this site.

You declare that you have reached the legal age of majority in your country of residence. You agree to use this site for lawful purposes only. Any violation of these Terms results in the immediate termination of your access to the Service.

These Terms apply to all purchases made on opaze-studio.com, regardless of your geographic location.

SECTION 3 — PRICING & MODIFICATIONS TO THE SERVICE

Product prices are displayed in euros (€).

Guaranteed price: The price applicable to your order is the one displayed at the time you confirm your cart. Any subsequent price change does not apply to orders already confirmed.
Future modifications: We reserve the right to modify our prices at any time, without notice, for future orders only.
Pricing errors: In the event of a manifest pricing error, we reserve the right to cancel the order and notify the customer as soon as possible.

We also reserve the right to modify, suspend, or discontinue all or part of the Service at any time, subject to applicable consumer rights.

SECTION 4 — ORDERS & BILLING ACCURACY

The order confirmation you receive by email constitutes acceptance of your order and forms the sales contract between you and ARCANE VENTURES.

Right to refuse: We reserve the right to refuse any order, in particular in cases of suspected fraud, insufficient stock, or pricing error.
Quantity limits: We may limit or cancel quantities purchased per person or per order.
Customer obligation: You agree to provide current, complete, and accurate purchase and account information.
Cancellation notice: If we modify or cancel an order, we will notify you via the email address provided at the time of purchase.

SECTION 5 — SHIPPING & DELIVERY TIMEFRAMES

Delivery timeframes shown on the site are provided as estimates. We commit to shipping your order within a maximum of 30 days from order confirmation, in accordance with EU regulations (Directive 2011/83/EU).

If this deadline is exceeded, you may cancel your order and receive a full refund.
Risk of loss passes to the customer upon handover to the carrier, except for consumers residing in the EU, for whom risk passes upon actual delivery.
In the event of damage or loss in transit, please contact us at hello@opaze-studio.com.

SECTION 6 — INTERNATIONAL TAXES & CUSTOMS DUTIES

European Union: Displayed prices include applicable French VAT. No additional taxes will be charged to consumers residing in the EU.

United States — Important (2025/2026 customs reform): Following US customs reforms in 2025–2026, all shipments to the United States are now subject to customs duties from the first dollar, with no de minimis exemption. By placing an order, US-based customers expressly agree to act as the Official Importer of Record and acknowledge sole responsibility for the payment of all customs duties, import taxes, and clearance fees applicable at destination. These charges are not included in the purchase price and are non-refundable.

United Kingdom: Orders shipped to the United Kingdom may be subject to customs duties and UK VAT depending on the order value. The customer is responsible for these charges.

Other countries: Customs duties, import taxes, or other charges may apply depending on local regulations in the destination country. These charges are the sole responsibility of the customer.

SECTION 7 — RIGHT OF WITHDRAWAL (EU CONSUMERS)

In accordance with EU Directive 2011/83/EU, you have 14 calendar days to exercise your right of withdrawal from the date of receipt of your order, without needing to provide a reason or pay any penalty.

How to exercise this right:

Via the "Withdraw from contract" button available in your customer account or on our site;
By email to hello@opaze-studio.com stating your order number and your unambiguous decision to withdraw;
Using the standard withdrawal form below.

Standard Withdrawal Form

To: ARCANE VENTURES, 142 rue Lamarck, 75018 Paris — hello@opaze-studio.com

I/We () hereby give notice of my/our () withdrawal from the contract for the sale of the goods below: Ordered on: _______________ Consumer name: _______________ Address: _______________ Date: _______________

(*) Delete as applicable.

Refund: We will process your refund within 14 days of receiving the returned product or proof of shipment, whichever comes first, using the same payment method as your original order.

Return costs: Return shipping is at the customer's expense, unless the product is defective or non-conforming.

Condition of returned goods: The product must be returned in its original condition, unused. Any loss of value resulting from excessive handling may be deducted from the refund.

Exception: The right of withdrawal does not apply to personalised or made-to-order jewellery.

SECTION 8 — WORLDWIDE COMMERCIAL GUARANTEE & LEGAL WARRANTIES (FRANCE/EU)

Worldwide commercial guarantee (all countries): Opaze voluntarily offers a 2-year commercial guarantee on all its products, applicable to all customers regardless of country of residence. This guarantee covers manufacturing and material defects under normal conditions of use. It does not cover damage resulting from normal wear, misuse, accident, or modification of the product. To make a claim under this guarantee, contact us at hello@opaze-studio.com with your order number and a description of the defect.

Additional legal warranties (France/EU consumers): In addition to the commercial guarantee above, consumers residing in France and the EU benefit from the following statutory warranties, which apply independently and cannot be limited by the commercial guarantee:

Guarantee of conformity (Articles L.217-4 et seq. of the French Consumer Code): 2 years from delivery. During the first 24 months, the presumption of pre-existing defect applies. The consumer may choose between repair, replacement, or refund.
Guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code): In the event of a hidden defect rendering the product unfit for its intended use, you may choose between cancellation of the sale or a reduction in price.

SECTION 9 — UK CONSUMER RIGHTS

If you are a consumer residing in the United Kingdom, the following applies in addition to the general terms above.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason. To exercise this right, please contact us at hello@opaze-studio.com.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your product is faulty or not as described, you may be entitled to a repair, replacement, or refund.

You also benefit from Opaze's voluntary 2-year commercial guarantee described in Section 8. Nothing in these Terms limits your statutory rights as a UK consumer.

SECTION 10 — US CONSUMERS — WARRANTY & GUARANTEE

US consumers are not covered by EU statutory guarantee requirements. However, Opaze voluntarily extends its 2-year commercial guarantee (described in Section 8) to all customers worldwide, including US consumers. This is a voluntary commercial commitment by Opaze, not a statutory obligation.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EXCEPT FOR THE VOLUNTARY 2-YEAR COMMERCIAL GUARANTEE DESCRIBED IN SECTION 8, THE SERVICE IS PROVIDED "AS IS." ARCANE VENTURES DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

Some US states do not allow exclusion of implied warranties, so the above may not apply to you in full. California residents: please refer to our Privacy Policy for your CCPA rights.

SECTION 11 — US CONSUMERS — ARBITRATION & CLASS ACTION WAIVER

Please read this section carefully. It affects your legal rights.

For consumers residing in the United States, any dispute arising out of or relating to these Terms or the purchase of products from opaze-studio.com shall be resolved by binding individual arbitration under the American Arbitration Association (AAA) Consumer Arbitration Rules, rather than in court.

Arbitration shall be conducted remotely or, at your election, in the county of your residence.
Class Action Waiver: YOU AND ARCANE VENTURES AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
Either party may bring an individual claim in small claims court if the claim qualifies.

Right to Opt Out: You may opt out of this arbitration agreement by notifying us in writing at hello@opaze-studio.com within 30 days of first agreeing to these Terms. Your opt-out notice must include your name, address, and a clear statement that you wish to opt out.

This clause does not apply to claims for injunctive relief related to intellectual property rights.

SECTION 12 — OTHER COUNTRIES

Regardless of the provisions of these Terms, the mandatory consumer rights provided by applicable local law always take precedence over these Terms.

Canada (Quebec): Residents of Quebec benefit from the protections provided by the Consumer Protection Act (R.S.Q., c. P-40.1), which prevail over any contrary provisions in these Terms.

Australia: Australian consumers have rights under the Australian Consumer Law that cannot be excluded. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms limits your rights thereunder.

General: If you reside in a country not specifically addressed above, your local mandatory consumer protection laws apply to the extent they are more favourable to you than these Terms.

SECTION 13 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ARCANE VENTURES shall not be liable for indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. This limitation does not apply where prohibited by applicable law, including for EU consumers benefiting from mandatory statutory protections.

ARCANE VENTURES is not liable for delays or failures in performance resulting from causes beyond its reasonable control (force majeure, transport disruptions, weather events, etc.).

SECTION 14 — INTELLECTUAL PROPERTY

All content on opaze-studio.com (texts, photographs, visuals, logo, and the brand name "Opaze") is the exclusive property of ARCANE VENTURES and is protected by intellectual property law. Any reproduction or use without prior written authorisation is strictly prohibited.

SECTION 15 — PERSONAL DATA

The processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. Your bank card details are never stored on our servers. All transactions are secured and encrypted.

SECTION 16 — PROHIBITED USES

You are expressly prohibited from using this site for illegal purposes, to harass or discriminate against others, to transmit viruses or malicious software, to collect personal data of others, or to attempt unauthorised access to computer systems. Any violation results in immediate termination of your access and may be subject to legal proceedings.

SECTION 17 — THIRD-PARTY LINKS & OPTIONAL TOOLS

Our site may contain links to third-party sites that are not under our control. We disclaim all liability for their content. We may also give you access to third-party tools (e.g. payment, reviews) governed by their own terms and conditions.

SECTION 18 — GENERAL PROVISIONS

Severability: If any provision is found to be invalid, the remaining provisions remain in force.
Non-waiver: Failure to exercise a right does not constitute a waiver of that right.
Entire agreement: These Terms and our Privacy Policy constitute the entire agreement between you and ARCANE VENTURES.
Modifications: We reserve the right to modify these Terms at any time. The version in force at the time of your order applies.

SECTION 19 — GOVERNING LAW, MEDIATION & JURISDICTION

These Terms are governed by French law.

Mediation (EU consumers): In accordance with Article L.616-1 of the French Consumer Code, any EU consumer may access free mediation. You may contact:

FEVAD (Federation of e-commerce and distance selling) — E-commerce Mediator: mediateur@fevad.com — 60 rue de la Boétie, 75008 Paris — www.mediateurfevad.fr
European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

Before contacting a mediator, you must have first contacted us in writing and not received a satisfactory response within 2 months.

Jurisdiction: Any dispute not resolved amicably will be subject to the exclusive jurisdiction of the courts of Paris, unless mandatory local law in your country of residence provides otherwise.

SECTION 20 — CONTACT

Email: hello@opaze-studio.com
Post: ARCANE VENTURES — 142 rue Lamarck, 75018 Paris, France

We commit to responding to any complaint within 5 business days.

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